In a destination like Bath, guest satisfaction depends just as much on communication as it does on the property itself. Visitors arrive expecting history, relaxation, and a seamless travel experience - but many challenges guests face stem from unfamiliarity with how the city works.
High-performing hosts understand that their role goes beyond providing accommodation. They act as local experts, helping guests navigate the property, the city, and the experiences that make a stay memorable. Clear, thoughtful communication not only reduces questions and problems but also consistently leads to stronger reviews.
Below is a detailed guide to what hosts should be telling guests - and when - to create an outstanding stay in Bath.
The pre-arrival stage prevents the majority of guest issues. Guests should arrive feeling confident, not confused.
Bath’s historic layout can be confusing, so clarity reduces travel stress immediately.
Parking is one of the biggest surprises for first-time visitors.
Explain clearly:
Setting expectations early prevents frustration before the stay even begins.
Many Bath properties are historic buildings.
Prepare guests for:
Guests are far more understanding when informed in advance.
The first hour of a stay strongly influences reviews.
Hosts should provide:
Keep instructions simple and accessible rather than overwhelming guests with long manuals.
Many guest messages arise from uncertainty about everyday features.
Proactively explain:
Clear instructions reduce late-night questions and help guests relax quickly.
Guests increasingly expect hosts to provide local insight - not just accommodation. The most successful hosts offer curated recommendations that help visitors experience Bath like locals.
Encourage guests to plan visits thoughtfully rather than rushing between sights.
Providing timing advice alongside recommendations makes guidance genuinely useful.
Visitors often struggle to choose where to eat, particularly during busy weekends. Hosts who recommend reliable options save guests significant time and disappointment.
Adding booking advice or quieter visiting times makes recommendations feel personalised rather than generic.
Guests often value smaller, local recommendations most because they feel authentic.
These suggestions help guests experience Bath beyond major tourist routes.
Encourage slower experiences that balance busy attractions.
Hosts should suggest:
Experiential recommendations often appear in guest reviews, increasing perceived value.
Proactive advice prevents avoidable frustrations.
Hosts should warn guests that:
Simple tips - like recommending comfortable walking shoes - significantly improve guest comfort.
Guests want reassurance, not constant messaging.
Best practice:
Balanced communication builds trust while maintaining privacy.
Clear checkout guidance prevents last-minute stress.
Include:
A calm departure leaves guests with a positive final impression.
Delivering consistent, high-quality guest communication requires time, structure, and local knowledge. Professional hosting ensures guests receive accurate guidance at every stage of their stay.
With Pass the Keys, hosts benefit from professionally managed guest messaging, curated local recommendations, and responsive support that enhances guest experiences while protecting property performance. This structured approach helps properties achieve stronger reviews, repeat bookings, and long-term success in a competitive market like Bath.
Clear arrival instructions, parking guidance, and realistic expectations about the property and location have the biggest impact.
Yes. Guests highly value local insight, especially when it includes booking advice and insider timing tips.
Concise but practical - focus on quality recommendations with helpful context rather than long lists.
Absolutely. Most negative feedback results from unmet expectations, which clear communication prevents.
Typically three key moments: pre-arrival, shortly after check-in, and before checkout - with responsive support available throughout.