Dumfries & Galloway is a region of stunning natural landscapes, historic towns, and picturesque coastal villages. From Dumfries town centre to the Galloway coastline, the area attracts short-let guests seeking both relaxation and adventure. For property owners, this presents an opportunity—but also operational challenges. Managing bookings, guest communications, cleaning, pricing, and local compliance can be time-consuming, particularly for landlords based outside the area.
Pass the Keys Dumfries & Galloway offers a fully managed solution, combining national-level systems with local expertise provided by the franchise partner, Charlotte Boyd, and her dedicated regional team. Their hands-on approach ensures properties are optimised for bookings, guest satisfaction, and regulatory compliance while owners retain full oversight via a real-time dashboard.
When evaluating Airbnb management services in Dumfries & Galloway, property owners often encounter:
Pass the Keys bridges this gap by delivering a full-service, fully managed solution, including multi-platform exposure, dynamic pricing tailored to local trends, 24/7 guest communication, high-standard cleaning, and on-the-ground support—all coordinated by a local team familiar with Dumfries & Galloway’s unique tourism patterns.
Charlotte Boyd leads the Dumfries & Galloway franchise, overseeing property onboarding, guest support, and maintenance coordination. The team is locally based and manages cleaners, tradespeople, and welcome arrangements throughout the region, including Dumfries, Castle Douglas, Kirkcudbright, and Newton Stewart. This local presence ensures:
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Service |
Benefit to Hosts |
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Multi-platform listing management |
Optimises exposure across Airbnb, Booking.com, and Vrbo |
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Dynamic local pricing |
Maximises revenue based on demand, season, and events |
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24/7 guest communication |
Professional support for bookings, check-ins, and emergencies |
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High-quality cleaning & linen |
Hotel-standard turnover ensures consistent guest satisfaction |
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Smart lock / key box access |
Flexible, contact-free entry for guests |
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Local maintenance coordination |
Trusted contractors resolve issues promptly to protect reviews |
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Real-time owner dashboard |
Live visibility of bookings, revenue, and guest feedback |
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Licensing & compliance guidance |
Assistance with local council regulations and safety requirements |
Guest reviews highlight the high standards maintained by Pass the Keys Dumfries & Galloway:
Whether you own a riverside townhouse in Dumfries, a coastal cottage near Galloway, or a countryside retreat, Pass the Keys Dumfries & Galloway provides full-service Airbnb management that combines:
Hosts can enjoy higher occupancy, increased income, and consistent 5-star guest experiences without handling day-to-day operations themselves.
Book a free earnings evaluation and discover how your property can perform.
Who is the local partner for Pass the Keys in Dumfries & Galloway?
The local franchise is led by Charlotte Boyd, who manages a regional team covering all key towns and villages. Charlotte and her team oversee property onboarding, guest support, maintenance, and local compliance, ensuring responsive, hands-on service.
How quickly can the local team respond to emergencies?
For urgent issues such as plumbing leaks, lockouts, or heating problems, the local team can typically be on-site within 2 hours, ensuring minimal disruption and guest satisfaction.
Can I block dates for personal use?
Yes. Through the Pass the Keys host portal or app, you can instantly block any dates for personal use without needing approval. This is ideal for part-time hosts, second-home owners, or seasonal availability.
Does Pass the Keys handle cleaning and maintenance locally?
Absolutely. The Dumfries & Galloway team works with vetted local cleaners and contractors to maintain high standards between guest stays, ensuring consistent quality and protecting your property.
Will Pass the Keys help with licensing and compliance?
Yes. The local team provides guidance on Scottish short-let licensing, health and safety requirements, and planning permission rules, helping hosts remain fully compliant and legally operational.
Is there flexibility in the management contract?
Yes. Pass the Keys offers flexible contracts without long-term commitments. Services can be paused, personal dates can be blocked, and optional extras like linen hire or trades support can be added as needed.
How do I track bookings and revenue?
All hosts have access to a real-time owner dashboard, providing visibility over bookings, earnings, guest feedback, and calendar management across multiple platforms.
Does Pass the Keys maximise income?
Yes. Using multi-platform exposure, professional listings, and dynamic local pricing, Pass the Keys helps hosts consistently achieve higher occupancy and revenue compared to self-managed properties.