Dumfries & Galloway is a region of stunning natural landscapes, historic towns, and picturesque coastal villages. From Dumfries town centre to the Galloway coastline, the area attracts short-let guests seeking both relaxation and adventure. For property owners, this presents an opportunity—but also operational challenges. Managing bookings, guest communications, cleaning, pricing, and local compliance can be time-consuming, particularly for landlords based outside the area.

Pass the Keys Dumfries & Galloway offers a fully managed solution, combining national-level systems with local expertise provided by the franchise partner, Charlotte Boyd, and her dedicated regional team. Their hands-on approach ensures properties are optimised for bookings, guest satisfaction, and regulatory compliance while owners retain full oversight via a real-time dashboard.

How It Compares to Other Management Options

When evaluating Airbnb management services in Dumfries & Galloway, property owners often encounter:

• Local holiday-let agencies and cottage hosts: Provide a personal touch but have limited reach on multiple booking platforms.
  
  
• National platforms like GuestReady or Houst: Automate processes but typically lack local knowledge and fast on-site support.
  
  
• Traditional estate agents: Focused on long-term lets rather than short-term guest-led experiences.
  
  

Pass the Keys bridges this gap by delivering a full-service, fully managed solution, including multi-platform exposure, dynamic pricing tailored to local trends, 24/7 guest communication, high-standard cleaning, and on-the-ground support—all coordinated by a local team familiar with Dumfries & Galloway’s unique tourism patterns.

Local Expertise: Charlotte Boyd and the Dumfries & Galloway Team

Charlotte Boyd leads the Dumfries & Galloway franchise, overseeing property onboarding, guest support, and maintenance coordination. The team is locally based and manages cleaners, tradespeople, and welcome arrangements throughout the region, including Dumfries, Castle Douglas, Kirkcudbright, and Newton Stewart. This local presence ensures:

• Fast response times for emergencies such as plumbing issues or guest lockouts.
  
  
• Optimised pricing based on regional events and seasonal trends, from the Galloway Forest Festival to peak summer weekends.
  
  
• Compliance with local short-let regulations, including licensing and safety standards.
  
  
• Tailored guest experiences that highlight local attractions, food, and amenities.
  
  

Services Offered by Pass the Keys Dumfries & Galloway

Benefits for Hosts

• Hands-off hosting: Owners retain oversight without day-to-day operational work.
  
  
• Higher earnings: Optimised listings and dynamic pricing increase occupancy and revenue.
  
  
• Peace of mind: Local partner and team handle cleaning, maintenance, and guest support.
  
  
• Compliance: Full guidance on local licensing ensures properties are legal and safe.
  
  
• Guest satisfaction: Local touches, timely responses, and professional service lead to higher ratings.
  
  

Verified Guest Feedback

Guest reviews highlight the high standards maintained by Pass the Keys Dumfries & Galloway:

• Guests report prompt communication and smooth check-ins, appreciating the clean, well-prepared properties.
  
  
• Listings consistently achieve top ratings for cleanliness, comfort, and attention to detail, reflecting the professional management provided by the local team.
  
  

Ready to Maximise Your Dumfries & Galloway Property?

Whether you own a riverside townhouse in Dumfries, a coastal cottage near Galloway, or a countryside retreat, Pass the Keys Dumfries & Galloway provides full-service Airbnb management that combines:

• National-level technology and systems
  
  
• Local on-the-ground expertise led by Charlotte Boyd
  
  
• Hands-off guest support, maintenance, and cleaning
  
  
• Revenue optimisation through multi-platform exposure and dynamic pricing
  
  

Hosts can enjoy higher occupancy, increased income, and consistent 5-star guest experiences without handling day-to-day operations themselves.

Book a free earnings evaluation and discover how your property can perform.

Frequently Asked Questions

Who is the local partner for Pass the Keys in Dumfries & Galloway?
The local franchise is led by Charlotte Boyd, who manages a regional team covering all key towns and villages. Charlotte and her team oversee property onboarding, guest support, maintenance, and local compliance, ensuring responsive, hands-on service.

How quickly can the local team respond to emergencies?
For urgent issues such as plumbing leaks, lockouts, or heating problems, the local team can typically be on-site within 2 hours, ensuring minimal disruption and guest satisfaction.

Can I block dates for personal use?
Yes. Through the Pass the Keys host portal or app, you can instantly block any dates for personal use without needing approval. This is ideal for part-time hosts, second-home owners, or seasonal availability.

Does Pass the Keys handle cleaning and maintenance locally?
Absolutely. The Dumfries & Galloway team works with vetted local cleaners and contractors to maintain high standards between guest stays, ensuring consistent quality and protecting your property.

Will Pass the Keys help with licensing and compliance?
Yes. The local team provides guidance on Scottish short-let licensing, health and safety requirements, and planning permission rules, helping hosts remain fully compliant and legally operational.

Is there flexibility in the management contract?
Yes. Pass the Keys offers flexible contracts without long-term commitments. Services can be paused, personal dates can be blocked, and optional extras like linen hire or trades support can be added as needed.

How do I track bookings and revenue?
All hosts have access to a real-time owner dashboard, providing visibility over bookings, earnings, guest feedback, and calendar management across multiple platforms.

Does Pass the Keys maximise income?
Yes. Using multi-platform exposure, professional listings, and dynamic local pricing, Pass the Keys helps hosts consistently achieve higher occupancy and revenue compared to self-managed properties.