About Us
Founded in 2015 by Alexander Lyakhotskiy and Zoe Vu, we’re a forward-thinking and experienced short-term property management company with a reputation for delivering an exceptional service to homeowners.
We create opportunities in every corner of the world, for our hosts, our guests, our local business partners and our people.
The UK’s highest guest-rated short-let property management company we list your property on platforms like Airbnb, Booking.com and VRBO, so you don’t have to. Offering a fully-managed service, Pass the Keys finds, manages, and even cleans up after your guests.
At the heart of our brand is the belief that hospitality is about more than providing a place to stay; it’s about creating meaningful connections between people. Born from a passion for authentic human experiences, Pass the Keys was founded to elevate the short-term rental market by focusing on the true essence of hospitality: people.
In a world where fast transactions often replace personal interactions, we saw an opportunity to change the narrative. We set out to build a community-driven franchise platform where hosts and guests alike could feel valued, respected, and supported by highly experienced local business owners.
Our mission is simple: To become the gold standard in short-letting by empowering individuals and local communities through meaningful and personalised rental experiences.
With HQ in London and further satellite offices in all of our cities in the UK, we use tech to increase the money landlords are getting back from their property and manage those properties efficiently and effectively. What this means if you’re a landlord is more money and less work.
Our journey into franchising began in 2019, and today we are a well-established and award-winning franchise with a close-knit network of franchisees operating throughout the UK and Northern Ireland. Over the years, we’ve been able to solidify our position in the marketplace as an ethical franchisor – unlike many franchises, we’ll only partner with people we truly believe have the potential for real success through our franchise opportunity.
We launched our Direct Booking website in 2020 to provide an owned channel to promote our hosts properties, and enabling guests to purchase stays at a lower price point.
Our business in numbers
We are very proud of our growth and achievements! It's no small task to maintain an excellent score of Guest and Host reviews on Trustpilot with a portfolio of properties approaching 2000 and over half a million Guest nights booked.
We owe this to our franchise partners operating locally and delivering a high quality service.
Our Values
Drive
WE DRIVE FORWARD BY… Working hard and focusing on results Taking charge and being accountable
Evolve
WE EVOLVE AND GROW BY... Trying new things and learning from failure Seeking improvements in everything we do
Take Pride
WE TAKE PRIDE IN OUR WORK BY... Measuring our impact and seeking feedback Going above and beyond
Together
WE ONLY SUCCEED TOGETHER BY... Supporting and caring for each other Putting our customers at the core