Pass the Keys Reviews: What Hosts & Guests Are Saying

Thinking about Airbnb management or looking to Holiday let your property in the UK?

If you're a landlord, second homeowner, or investor, you might be wondering if it's worth using a short-let management / Holiday letting company like Pass the Keys.

With 10,000+ reviews and a national presence, the question is, does it really work?

The answer is yes, and don't take our word for it. We pride ourselves on our amazing results and our focus on quality. We do this through our local presence and knowledge; our franchisees are the experts, and this puts us in a very unique position. Local service, but with the national systems and processes to allow for a streamlined service.

What Our Hosts Say

⭐ “Boosted our revenue without us lifting a finger ” – ★★★★★

Pass the Keys – Greenwich & Bexley boosted our revenue with dynamic pricing and full calendars, and the local team (Bob & Shahzoda), including their providers (cleaners, handymen, linen providers, electricians) handle everything fast. Guest issues get solved 24/7 without us lifting a finger. It’s truly hassle-free—and we finally have peace of mind.

⭐ “ It gives us real peace of mind to know that our home is in safe hands ” – ★★★★★

“We, the owners of the property, have been very pleased with Pass the Keys West Oxfordshire and the way they manage our home as an Airbnb when we’re away. Our hosts are conscientious and courteous, and communication is always straightforward and prompt. They take security seriously, maintain our home to our standards, and are quick to respond to any queries. It gives us real peace of mind to know that our home is in safe hands and well looked after.” Thank you for all your hard work and support — it’s very much appreciated.

Why Pass the Keys?

• Market Leaders in Guest Satisfaction: We are proud to have excellent reviews on platforms like Trustpilot, Airbnb, and Google, reflecting our commitment to top-tier service. In fact we are the highest guest-rated management company in the UK.
• Locally Managed by Business Owners: Our local teams are independent business owners who have a deep understanding of the community and property market, ensuring expert and personalised service. They understand the nuances of the local market, from regulations to top tips to get your property performing.
• Raising Industry Standards: We aim to elevate the short-let industry focused on quality, full-service property management that makes hosting stress-free and rewarding.
• Quality-Driven Approach: From marketing to ongoing management, we maintain high standards to help you maximise both your income and guest experience.

What About Negative Reviews?

No company is perfect. Especially when it comes to hospitality, there are many things that can go wrong.

But here’s the difference:

• Pass the Keys responds to every review.
• We own the feedback publicly and take action.
• More importantly, we learn and improve!

Luckily, we have many years of experiences that have contributed to creating our robust processes.

Final Verdict: A Legitimate, Local Short Let Partner

With a track record of happy clients across the UK, Pass the Keys is a local, legitimate, and proven Airbnb management service you can trust.

Thousands of landlords and homeowners have handed over the keys, and are glad they did. The reviews speak for themselves.