Do I need consent from my mortgage lender to short-let?

It depends on the type of mortgage you have.If you have a holiday let mortgage, the product is specifically designed for short-term holiday rentals, so letting the property to guests is usually permitted.However, if you have a residential mortgage or a buy-to-let mortgage, you will typically need to check with your lender before offering the property as a short-term or holiday let. Many mortgage products either restrict or prohibit short-term letting, although some may allow it under certain conditions.Always review your mortgage terms and conditions and, if you're unsure, contact your lender for confirmation before accepting bookings.If you're looking to arrange a mortgage suitable for holiday letting, our partner HHH Mortgages specialises in this area and can help ensure you have the right product in place. For more information, visit HHH Mortgages.This information is general guidance only — for advice specific to your mortgage and circumstances, please speak to your lender or a qualified mortgage broker.

Frequently Asked Questions

Have a question regarding short letting? You can find your answers below.

or choose one of the options below

Pass the Keys typically aims to onboard properties within 2 weeks, though the exact timeline depends on your property's current status. If your property is guest-ready, onboarding can move quickly. If it needs furnishing, maintenance, or other preparation before welcoming guests, the process may take a little longer.

Our onboarding process typically includes:

Arranging professional photography to showcase your property.

Creating and optimising your listing across our booking channels.

Completing an initial clean and preparing the property to our hospitality standards.

Carrying out the required health and safety checks to ensure your property is ready for guests.

Organising key handover.

Publishing your listing and making it available to accept bookings.

Your local Pass the Keys team will guide you through each stage of the process and keep you updated on when your property will be ready to go live.

Read More: Getting Started & Onboarding

The minimum contract term depends on your local Pass the Keys territory and the agreement in place with your Property Manager.

In most cases, the minimum term is 6 to 12 months, and there's no additional lock-in beyond this — you're free to leave with the agreed notice period once the minimum term has passed, although this can often be discussed and tailored to your circumstances. We're happy to have a conversation about your plans and, where possible, agree on a contract that works for both parties.

If you're considering working with Pass the Keys, your local team can explain the contract terms that apply in your area before you sign, so you'll have complete clarity on any minimum commitment or notice period.

Read More: Getting Started & Onboarding

Pass the Keys follows a consistent operating model across all properties, which helps us maintain a high standard of service for every host and guest.

This means we're not able to accommodate every property-specific request, but many aspects such as blocking dates for personal use or setting specific house rules can be tailored to your property.

If you have a specific request in mind, your local Property Manager can let you know what's possible.

Pass the Keys combines the reach of a national brand with the attention of a local, hands-on team. Each property is managed by a dedicated local Property Manager who understands your area's market, seasonal demand, and guest expectations.

This local, personal approach is a key reason we consistently achieve some of the highest guest review scores in the industry, which directly supports stronger occupancy, pricing power, and overall returns for your property.

Beyond guest experience, Pass the Keys handles every aspect of short-let management on your behalf: multi-platform listing and marketing, dynamic pricing, 24/7 guest support, professional cleaning and turnover, and full financial transparency through your owner portal — so you can earn from your property without taking on the day-to-day workload yourself.

Read More: Getting Started & Onboarding

Every property Pass the Keys manages follows a structured cleaning process, with our teams working to a detailed checklist and checkout inspection to protect and maintain your property between guests. We understand that a poor experience elsewhere can make you cautious about trying again and we take that seriously.

We also stand behind the guest experience we deliver with our Quality Guarantee, available in selected territories: if a stay doesn't meet a 4-star standard, we waive our management fee for that booking and investigate what went wrong. It's not just a promise it's a commitment we hold ourselves accountable to. Your local Property Manager can confirm whether this applies in your area.

If there's something specific that went wrong previously, whether it was cleaning standards, communication, or something else let your local Property Manager know. We'll talk through exactly how we do things differently, and you're welcome to look through our reviews to see the standard for yourself.

No. Pass the Keys does not require hosts to have a minimum number of properties. Whether you have one holiday let or a larger portfolio, we can support your property management needs.

We also have the ability to manage properties across multiple territories through our network of local teams. Each property is supported by the relevant local team for its area.

Read More: Getting Started & Onboarding

At Pass the Keys, we develop our own in-house software to manage your property and provide a comprehensive owner portal which you can access via web and mobile, so you always know exactly how your property is performing. It gives you real-time insights into your property's financial and performance metrics, lets you view post-cleaning photos and helps you complete your accounts.

Related: What Property Management Software and Owner Portal Does Pass the Keys Provide?

Read More: Pass the Keys Client Portal

Yes. As the first step in your onboarding journey, a local Pass the Keys Property Manager will visit your property to carry out a viewing and assessment before anything goes live.

During the visit, they'll:

Assess whether the property is suitable for short-term letting.

Offer recommendations on how to maximise bookings and guest satisfaction.

Identify any improvements or requirements needed before launch.

Answer any questions you have about the onboarding process, pricing, and property management.

This assessment is an opportunity for both you and your Property Manager to ensure your property is ready to deliver a great guest experience and achieve its earning potential.

Read More: Getting Started & Onboarding

We understand you may be comparing several providers, and we'd encourage that. It helps you make the right decision for your property. What sets Pass the Keys apart is our local, hands-on approach: each property is looked after by a dedicated local Property Manager who takes the time to understand your goals and your property, rather than treating you as one of thousands on a national platform.

This personal, local involvement is a key reason we're one of the highest-reviewed providers for guest experience strong guest experience directly drives better bookings and earning potential for you as a host.

Read More: Getting Started & Onboarding

Pass the Keys operates across a growing network of locations throughout the UK and Spain. Whether we can manage your property depends on its location and whether it's within one of our service areas.

If your property is in an area we currently cover, you'll be supported by a dedicated local Property Manager who understands the local market and oversees the day-to-day management of your property.

If you're unsure whether your property falls within one of our locations, simply get in touch with our team. We'll confirm whether we cover your area and if we don't yet, we're usually looking to expand into new territories, so we'd be happy to keep you updated as we grow into your area. We're also always on the lookout for local franchise partners, so if that's of interest to you or someone you know, we'd love to talk.

Read More: Pass the Keys' Pricing

Estimate occupancy by comparing similar holiday lets in your area and considering factors such as seasonality, local events, pricing and minimum stay requirements.

It's best to create conservative, expected and high-performance forecasts rather than relying on a single annual average. A professional holiday let management company can provide a more accurate forecast using local market data and adjust pricing as demand changes throughout the year.

Read More: Pass the Keys' Pricing

Yes. Pass the Keys charges a one-off onboarding fee, typically £149 when you join (this can vary depending on location).

This fee covers everything needed to prepare your property for successful short-term letting, including:

Professional photographer

Onboarding and account setup

Creating and optimising your property listing

Connecting your property to major booking platforms

Initial pricing and revenue setup

Preparing your property for guest bookings

Guidance on getting your home guest-ready

The onboarding fee is a one-time cost. There is also an initial clean, which is deducted from your first invoice.

At Pass the Keys, our management fee is calculated as a percentage of the net booking payout rather than the gross amount paid by the guest.

When comparing holiday let management companies, it's important to understand the difference between gross and net booking revenue. Some providers advertise a lower commission percentage by calculating their fee on the gross booking value (the total amount the guest pays), while others, like Pass the Keys, calculate it on the net payout after the booking platform's service fees have been deducted.

This means a competitor advertising a lower percentage, such as 17%, may not necessarily be cheaper than a company charging 20% on the net booking payout. The different calculation methods can make direct comparisons misleading.

We're always transparent about how our management fee is calculated, so you can compare providers on a like-for-like basis and understand exactly what you're paying for. Our team will be happy to explain our pricing in more detail and answer any questions before you decide to join Pass the Keys.

Read More: Pass the Keys' Pricing

How and when you receive your rental income depends on where the booking was made.
For Airbnb bookings:
Airbnb pays the booking income directly into your bank account, usually within 24 hours of the guest checking in.
Pass the Keys then issues a fortnightly invoice for the management fees relating to those bookings.
You receive payment for each Airbnb booking as it happens, rather than waiting for a monthly payout.
For bookings made through other platforms or direct bookings:
Pass the Keys receives the payment from the booking platform after the guest has checked out.
We deduct the agreed management fee and any applicable service charges.
The remaining rental income is paid to you in the next invoicing cycle.
Your payout is made 15 days after you receive the Pass the Keys invoice that includes the booking.
In all cases, you'll receive clear, itemised invoices showing your booking income, management fees, cleaning fees, and any other applicable charges, so you have full visibility of your property's financial performance.

Related: How Do Airbnb Hosts Get Paid?

Read More: Pass the Keys' Pricing

Pass the Keys can't share the financial performance or booking data of other properties, as this information is confidential and protected by data privacy laws.

However, we can provide a personalised rental income estimate based on comparable properties in your area, along with current market data and local demand. Our estimates take into account factors such as:
Property type and size
Location
Seasonal demand
Local booking trends
Average nightly rates and occupancy levels

This gives you a realistic indication of your property's earning potential without compromising the privacy of other property owners. If you'd like an estimate, our team can prepare one based on your property's details and local market conditions.

Related: Airbnb Pricing Strategy

No. Pass the Keys does not offer a guaranteed rent or fixed rent model. Instead, we use a performance-based management approach, where our focus is on maximising your property's income through dynamic pricing, marketing, guest management and local expertise.
From our experience, guaranteed rent models can sometimes limit a property's long-term potential, as the company managing the property may not have the same level of investment as the homeowner. Our approach keeps the focus on maintaining your property, improving guest experience and maximising returns over time.

Read More: Pass the Keys' Pricing

In addition to our management fee and cleaning fees, we charge a small consumables fee per booking to cover the cost of guest amenities, such as toiletries and other essential supplies provided during each stay.

If maintenance work is required at your property, any associated costs will be charged to you. How maintenance is managed and when we contact you will depend on your agreed preferences, which your local Pass the Keys team will discuss with you when you onboard with us.

Our management fee for short-let services starts from 18% + VAT of Net Booking Value. Net Booking Value is the guest payment amount less online travel platforms' (Airbnb, Booking.com, etc) commission.

Some companies charge on Gross Booking Value, which includes the platform commission. 18% of Net Booking Value is roughly equivalent to 14.5% of Gross Booking Value.

Fees vary by location, property type and service model.

Read More: Pass the Keys' Pricing

The earning potential of your property depends on several factors, including its location, size, number of bedrooms, amenities, local demand, reviews and seasonal trends.
Pass the Keys can provide a personalised income estimate based on comparable properties in your area, current market data, and expected occupancy levels. This will give you an indication of potential nightly rates, monthly revenue, and overall earning potential.
Our estimates take into account factors such as:
Local booking demand and seasonality
Comparable properties in your area
Expected occupancy levels
Average nightly rates
Property features and guest appeal
While income can vary throughout the year, our revenue management team uses dynamic pricing strategies to help maximise your returns by adjusting rates in line with changing market conditions.
For a quick indicative estimate, you can use our free income calculator — or speak to our team for a more accurate, personalised assessment based on your property's specific details.

Related: Airbnb Pricing Strategy

Read More: Pass the Keys' Pricing

We work on a percentage-based management model rather than a guaranteed fixed rent. A guaranteed rent model can offer predictable monthly income, but the fixed payment is typically set below a property's full earning potential, to account for the operator's risk.

With our percentage-based model, you benefit directly from strong performance — higher nightly rates, peak seasons, and increased demand all translate into more income for you. This also keeps our goals aligned with yours: we both benefit from maximising occupancy, pricing, and overall revenue, rather than us capping your upside to protect a fixed payment.

While income can vary throughout the year, professional revenue management and multi-platform marketing help maximise your holiday let's earning potential over the full year, not just the peak months.

Read More: Pass the Keys' Pricing

Occupancy rates vary throughout the year depending on your property’s location, local demand and seasonality. Rather than targeting a fixed percentage, the aim is to balance high occupancy with maximising revenue.

In popular city locations, demand is often more consistent year-round. In traditional holiday destinations, occupancy typically peaks during June–September, when demand and nightly rates are highest, while October–April can be quieter.

To maintain income during lower-demand periods, we may use a mid-let strategy offering the property for longer stays (typically a few weeks to a few months) to secure bookings when short-stay demand is lower.Dynamic pricing also helps adjust rates based on market demand, local events and booking trends.

Hosts can track performance through the Client Portal, including a rolling 12-month occupancy overview based on booked nights compared with available nights. Keeping your calendar open and limiting blocked dates can help maximise earning potential.

Read More: Pass the Keys' Pricing

In some areas, long-term letting can still be the better option but for popular UK destinations like London, Edinburgh, and Bath, short-let typically results in higher income potential than a traditional long-term tenancy.

We use dynamic pricing tools to capture live market data, helping us provide accurate, realistic income predictions for your specific property and location. Combined with our team's local market experience, this allows us to give you an honest view of what's achievable including in cases where the difference is smaller than expected. For example, some quieter, less well-connected residential areas of London see short-let income that isn't significantly higher than long-let.

We're committed to being transparent with every host, even if that means advising that long-term letting may be the more suitable option for your property.

Beyond projections, our incentives are aligned with yours: our ongoing management fee is a percentage of your actual booking revenue, so we only earn more when you do — we have a direct interest in maximising your property's performance, not just estimating it optimistically to win your business.

Read More: Pass the Keys' Pricing

Yes. Minimum stay requirements vary by property, location, and owner preference. We don't apply one fixed minimum across all listings, but as standard, we don't accept 1-night bookings, which also helps reduce the risk of short, disruptive stays.

A typical holiday let may have a minimum stay of 2–3 nights, adjusted based on local demand, seasonality, and property strategy. During quieter periods we may reduce the minimum stay to help maximise occupancy, and during peak periods we may increase it — but our standard policy is to keep this at 2 nights or above.

Pass the Keys uses dynamic pricing and revenue management strategies to help optimise minimum stays, nightly rates, and availability, to make the most of your property's earning potential.

Read More: Pass the Keys' Pricing

There aren't any questions available.

Meeting the business rates qualification criteria is the best way to mitigate council tax. Most holiday lets will qualify for Small Business Rates Relief (SBRR), which means you wont pay any council tax or business rates. This is general guidance only for advice specific to your property and circumstances, our partner ZEAL specialises in holiday let tax and can help confirm your eligibility.For more information on paying tax on holiday homes, visit Zeal.

Related: How to Avoid the 100% Council Tax Premium on Second Homes

The requirements for short-term letting vary depending on your property's location, so we always recommend checking any local regulations that apply to your area.

In many areas of England, there is currently no specific short-let licence required, and planning permission is not usually needed for standard short-term letting. However, certain locations may have additional rules, restrictions, or licensing requirements.

Regardless of location, every property must meet essential health and safety requirements before welcoming guests.
This includes ensuring relevant certificates and checks are in place, such as:
Gas safety certification (where applicable)
Electrical safety requirements
Fire safety measures, including appropriate alarms and equipment
Any other legal or property-specific compliance requirements

Pass the Keys will help guide you through the requirements for your property and ensure it is prepared to provide a safe and compliant guest experience.I

It's also worth noting that the UK government is introducing a mandatory registration scheme for short-term lets in England, expected to roll out from 2026, we'll keep you updated on how this affects your property as it comes into effect.

This depends on how much your property is actually let out during the year.

In England and Scotland, if your property is available for short-term letting for at least 140 days and is actually let for at least 70 days within any 12-month period, it will typically be assessed for business rates rather than council tax. In Wales, the thresholds are higher 252 available days and 182 actually-let days.

If your property doesn't meet these thresholds, it will usually remain liable for council tax instead.

This is general guidance only for advice specific to your property and circumstances, our partner ZEAL specialises in holiday let tax and can help confirm what applies to you.
For more information on paying tax on holiday homes, visit Zeal.

Building regulations for a holiday let conversion depend on your property's location, current use and the work being carried out.
You may need building regulations approval for structural changes, fire safety, insulation, ventilation, drainage or electrical work. This is separate from planning permission, so you should check whether you need both before starting your project.
Since requirements vary significantly by property and project, we recommend checking with your local council's building control team or a qualified professional before starting any conversion work.

Once your holiday let is operating, it must also comply with the relevant fire safety requirements, including a suitable fire risk assessment.

The legal requirements depend on where your property is located, but you may need to:
Contact your local authority about planning permission, licensing, registration or council tax requirements.
Register with any national holiday let scheme that applies in your area, such as Scotland's licensing scheme or Wales' visitor accommodation registration.
Declare your holiday let income to HMRC and register for Self Assessment if required.
Notify your mortgage lender, insurer and freeholder (if leasehold), as these are usually contractual requirements rather than legal ones.

Usually, no. Most standard residential mortgages do not allow holiday letting or short-term rentals without your lender's permission.

Before listing your property on Airbnb or any other short-term letting platform, you should check your mortgage terms, contact your lender, and obtain written permission if required.

If your lender doesn't allow holiday letting, you may need to switch to a mortgage designed for holiday lets or short-term rental properties. If your current mortgage deal is ending soon, this is often the easiest time to review your options.

If you're still within a fixed-rate or discounted mortgage term, switching early could result in early repayment charges or other fees, so it's important to weigh up the costs before making any changes.

You should never let your property without your lender's permission if it's required. Doing so could breach your mortgage conditions and, in some cases, lead to serious financial or legal consequences.

If you're unsure what your mortgage allows, speaking to a specialist mortgage adviser is the safest next step. Our partner, HHH Mortgages, can review your current mortgage, explain your options and help you find a suitable solution if you need to switch before starting your holiday let journey.

Short-let regulations vary depending on where your property is located, but generally cover a few key areas: planning permission (including rules like London's 90-day limit on whole-property lets without permission), local licensing requirements in some cities and councils, health and safety standards (fire safety, gas safety, electrical checks), andtax obligations on your rental income.

Requirements differ significantly by city and council, so it's important to understand what applies specifically to your property's location. Pass the Keys helps guide hosts through the relevant compliance requirements for their area as part of onboarding, so you're not left to navigate this alone.

If a property is owned by personally, income tax is payable at 20%/40%/45% on the profits of the holiday letting. From April 2027, there will be an additional 2% tax charge on property income, increasing the rates to 22%/42%/47%.

If a property is owned by a limited company, corporation tax is paid on the profits of the holiday letting. Corporation tax rates are currently 19% to 25% depending on the level of profits and number of companies that are linked to the company.

Holiday lets can deduct the costs of running the business from their income when calculating taxable profits.
Examples include cleaning, utilities, welcome packs, travel costs, broadband etc.

Tax rules depend on your individual circumstances, so this is general guidance only, not personal tax advice. Our partner ZEAL specialises in holiday let tax and can advise on your specific situation, or see our full UK Holiday Tax Guide below Zeal or take a look at Pass the Keys' UK Holiday Tax Guide.

Related: UK Holiday Let Tax Guide

As a holiday let is classed as commercial accommodation, you must comply with the relevant fire safety laws for your property's location.
This usually includes:
Completing and regularly reviewing a written fire risk assessment
Installing and maintaining smoke and carbon monoxide alarms
Providing safe escape routes and any required fire safety equipment
Displaying a fire escape plan and emergency instructions for guests
Testing and maintaining all fire safety systems and equipment
The rules vary across the UK and Spain, so it is important to check the legislation that applies to your property. Pass the Keys helps hosts understand their responsibilities and stay compliant with holiday let fire regulations.

Relevant legislation: England and Wales—Regulatory Reform (Fire Safety) Order 2005¹; Scotland—Fire (Scotland) Act 2005²; Northern Ireland—Fire and Rescue Services Order 2006³; Spain—Código Técnico de la Edificación and applicable regional rules.⁴

There aren't any questions available.

Yes, you are welcome to provide additional rules that you would like guests to follow while staying in your property. These will be added both to the Airbnb listing and the digital Guest Manual we send to guests ahead of each stay.

No, you won't be able to use your Airbnb account for personal travel bookings for as long as Pass the Keys manages it. This is because we will require sole access to the account to ensure it's security is maintained.

As part of the onboarding process we have to replace the email address in the account in order to link it up with our system. As a result, any emails relating to personal bookings you may have will come directly to us instead of you. It is therefore not possible you to use your account for travelling.

A cleaning cost is charged to you as the property owner after each guest stay. We also charge guests a cleaning fee with each booking to help cover this cost.

Cleaning rates vary by location and are charged on an hourly basis. The cost of each clean depends on your property, including its size, the number of bedrooms, and the number of beds and linen sets that need to be prepared. We set the expected cleaning time for each property to ensure it is cleaned and prepared to our standards for every guest arrival.

Your local Pass the Keys team will discuss the cleaning rates and expected cleaning time for your property with you as part of the onboarding process.

Read More: Getting Started & Onboarding

No, Pass the Keys only takes on entire properties.

This is because whole property lets typically offer a better guest experience, stronger reviews, and higher earning potential than room by room letting, and it allows us to maintain consistent quality and service standards across every property we manage.

If you're specifically looking to let out a spare room rather than your whole property, this isn't something we're able to support but we're happy to advise on your options if you're unsure which route makes sense for your situation.

Pass the Keys uses a combination of booking platform verification and additional guest screening measures to help protect your property.

For Airbnb bookings, we use Airbnb’s built-in guest verification system, which allows us to review guest profiles, previous reviews and verification status. Instant Book is only available for guests who meet Airbnb’s requirements.

For bookings through other platforms, we use Truvi, our guest verification and damage protection provider. Guests must complete the verification process before check-in, adding an extra layer of security for both hosts and properties.

This combination helps reduce risk and ensures every booking is managed with guest safety and property protection in mind.

Yes. You're free to use your property for personal stays whenever you like — for yourself, or for family and friends.

You can easily block out dates through the Pass the Keys Client Portal, giving you full control over your property's availability. Simply select the dates you'd like to reserve, and they'll be removed from the booking calendar so guests can't book them.

You can even arrange a cleaning service for the end of your stay. Unlike some management companies, we don't limit how often you can use your own property. If you need any assistance managing your calendar, your local Property Manager is also on hand to help.

If a review is inaccurate, unfair, or breaches the booking platform's review guidelines, we can report it to the relevant platform and provide supporting evidence where appropriate.

If a review cannot be removed, our team ensures every guest review receives a professional and timely response on your behalf so you never have to deal with a difficult review alone. This allows us to address any concerns, demonstrate excellent customer service, and reassure future guests that feedback is handled properly.

Our focus is on maintaining a strong reputation for your property by resolving issues quickly, learning from feedback, and continually improving the guest experience.

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Frequently Asked Questions

Getting Started & Onboarding

Listing Optimisation

Income, Pricing & Revenue Strategy

News, Insights & Trends

Regulations & Legal

Client Portal

Property Preparations & Operations

Guest Experience & Communication

Getting Started & Onboarding

Listing Optimisation

Income, Pricing & Revenue Strategy

News, Insights & Trends

Regulations & Legal

Client Portal

Property Preparations & Operations

Guest Experience & Communication

Get started today or speak to a host advisor

General

Company

Countries

Frequently Asked Questions

Getting Started & Onboarding

Listing Optimisation

Income, Pricing & Revenue Strategy

News, Insights & Trends

Regulations & Legal

Client Portal

Property Preparations & Operations

Guest Experience & Communication

Getting Started & Onboarding

What is the onboarding process and how quickly can the property go live?

What is the minimum contract term, and is there a lock-in period?

Can Pass the Keys accommodate special requests?

Why would I use Pass the Keys as an Airbnb management company?

What if I've had a bad experience with a previous management company or cleaners?

Is there a minimum number of properties Pass the Keys will take on per host?

What property management software or owner portal do you provide?

Can I have a viewing and will someone come to assess the property?

Why should I choose Pass the Keys over other management companies I'm considering?

Is there a trial period, or can I exit quickly if needed?

Do you cover my specific geographical area?

My lease or building rules restrict or prohibit short-letting, can I still use Pass the Keys?

How Long Has Pass the Keys Been Operating For?

I'm not sure about local licensing, planning permission, or short-let regulations, how do I find out what applies to me?

My property is currently tenanted, can I still start the process?

Which platforms to Pass the Keys list on?

Who is Pass the Keys for?

What is included in a standard holiday let host contract?

Listing Optimisation

Can I accept corporate or longer-stay lets rather than nightly Airbnb bookings?

How do I accurately estimate holiday let occupancy rates for my budget?

Income, Pricing & Revenue Strategy

Are there any setup or onboarding fees, and what do they cover?

Is Pass the Keys more expensive than other holiday let management companies?

How does payment and invoicing work—when and how do I receive my income?

Does your management fee include cleaning, linen, and consumables, or are those extra?

Can I see comparable revenue figures or accounts from a similar property?

Do you offer a guaranteed rent or rent guarantee model?

Are there any other fees or hidden costs beyond the management percentage?

What is your management fee or commission rate?

What is the estimated monthly or nightly income for my property?

Do you offer a guaranteed fixed rent, or is income based on performance?

What is the expected occupancy rate throughout the year?

How will you market my property?

Is the platform fee (Airbnb / Booking.com) included in your percentage, or separate?

Is short-let income really higher than long-term renting, and how accurate are your projections?

Is there a minimum stay requirement, and can we set one?

News, Insights & Trends

Regulations & Legal

How can a host legally reduce council tax on a holiday let?

What are the compliance and licensing requirements (short-let licence, planning permission)?

Do I need consent from my mortgage lender to short-let?

Do you pay council tax or business rates on a holiday let?

What are the building regulations for a holiday let conversion?

Who do I need to inform legally about starting my holiday let?

I have an owner-occupier residential mortgage, will I get permission to short-let?

What are short-let regulations?

How much tax do you pay on holiday let income, and what can you claim back?

What specific fire regulations do I need to follow in a holiday let?

Client Portal

Property Preparations & Operations

Can I set my own property rules?

Will I still be able to use my Airbnb account for travelling?

How does the cleaning cost work—who pays and how much do cleaners charge?

Can I list individual rooms rather than the whole property?

How does the guest vetting and screening process work?

Can I stay in my own holiday let?

How do you manage bad or inaccurate guest reviews?

Can reviews from my existing Airbnb listing transfer over to your system?

I need to sell the property eventually can short-letting still work as a temporary strategy?

Can I block dates for personal use, and how does that work?

Can I store personal belongings or lock a specific room in the property?

Can I use my own tradespeople or cleaning company?

I'm not local, or based abroad is managing this remotely too risky?

Guest Experience & Communication

How do you ensure the property stays safe from party bookings?

What if a guest arrives late at night and cannot access the property?

What happens if a guest damages my property, or causes noise complaints or unsuitable behaviour?

Does the property need to be furnished, and can you help with that?

I'm worried about complaints from neighbours or building management, or keeping the operation discreet, how do you handle this?