Airbnb and short-let management in Dumfries & Galloway
We put your property on sites like Airbnb so you don't have to.
Airbnb and short-let management in Dumfries & Galloway
Hassle-free short-let management that optimises your rental income.
Local holiday letting expertise, national know-how
Meet Charlotte Boyd
Charlotte is the Managing Director of Pass the Keys Dumfries & Galloway. A born and bred ‘Doonhamer’, Charlotte has travelled the world, providing travel assistance to the world’s Royal families diplomats, ministers, and celebs, before moving into the luxury travel market. Naturally, Charlotte’s next step was to move into the short-term let market. The experience and professionalism that Pass the Keys has to offer made becoming a PtK franchisee incredibly easy for Charlotte. Charlotte’s expertise doesn’t stop there, she also has a diploma in interior design, so she can assist her hosts to dress and prepare their property for maximum guest satisfaction.
Book direct with Pass the Keys
We optimise occupancy for our hosts through the main distribution channels and our own website for guests.
Why let Pass the Keys manage your holiday home?
Short Letting made easy!
Complete management
We make holiday letting hassle-free by managing guest communication, check-in, cleaning, laundry and more.
Find out more
Maximum occupancy
We use a proprietary dynamic pricing strategy to maximise your income by filling any open dates or late cancellations.
Guest screening
We thoroughly vet guests prior to accepting bookings to ensure the security of your holiday home.
Discover more
24/7 Guest support
Our dedicated guest support team is available 24/7 to deal with any urgent guest queries.
Listing Management
Professional photos, up-to-the-minute pricing, and your listing advertised on 20 different platforms including Airbnb and Booking.com.
Discover more
We put our fee on the line. You only pay when we deliver.
If an eligible Airbnb stay receives a guest review below 4 stars, or a Booking.com review below 7, Pass the Keys waives its management fee for that booking — no gimmicks, just accountability.
- Fee waived on any booking that falls below our review threshold
- Every low review triggers a full quality audit and corrective action
- The only short-let manager that puts its own fee at risk
What Airbnb management services does Pass the Keys provide?
We can provide you with a number of services in relation to your property:
What is a professional Airbnb co-host?
Due to the size of our property portfolio and the consistent quality of our service, Pass the Keys was invited to become an official Airbnb co-host in 2018.
This exclusive status provided Pass the Keys with a key account manager and direct integration with their systems so that we could dynamically update pricing, report on guest behaviour and other key metrics. We have retained our advantages as a valued partner even though Airbnb has now withdrawn the program (2022).
Access our magic host portal
Book personal stays in your holiday home through our calendar by blocking the dates. Here, you can see upcoming guest bookings at a glance.
View the service log to see photos uploaded by the cleaner after each changeover.
Read the wonderful reviews your guests leave for your holiday let property. See each one as it comes in and your average rating.
Track the rental income for your holiday home for any given month and monitor occupancy rates and average daily rates.
Holiday Let Management in Dumfries & Galloway
Dumfries & Galloway is one of the UK’s fastest-growing staycation hotspots, offering 200 miles of coastline, scenic countryside and popular coastal towns like Kirkcudbright, Portpatrick and Rockcliffe. Year-round demand is driven by outdoor activities including hiking, sailing and golf, alongside cultural links to Robert Burns and Peter Pan.
Major events such as Youth Beatz, Big Burns Supper, Wigtown Book Festival and Eden Festival help maintain high occupancy, making it a strong location for holiday let investment.
Pass the Keys Dumfries & Galloway offers holiday let management in Dumfries & Galloway designed to maximise returns. From Airbnb management services on Airbnb, Booking.com and Vrbo to dynamic pricing for holiday lets, guest management for short lets and holiday let cleaning services, everything is handled for you—helping increase occupancy and rental income.
Dumfries & Galloway's leading holiday letting agents
Read our latest Airbnb hosting tips and guidance for homeowners in Dumfries & Galloway.
Top Airbnb Management Services in Dumfries & Galloway: Pass the Keys
Dumfries & Galloway is a region of stunning natural landscapes, historic towns, and picturesque coastal villages. From Dumfries town centre to the Galloway coastline, the area attracts short-let guests seeking both relaxation and adventure. For property owners, this presents an opportunity—but also operational challenges. Managing bookings, guest communications, cleaning, pricing, and local compliance can be time-consuming, particularly for landlords based outside the area. That's where professional Airbnb management in Dumfries & Galloway comes in.
Read MoreFully-Managed Airbnb Management Companies in Dumfries and Galloway
Dumfries and Galloway, with its scenic coastline, rolling hills, historic market towns, and attractions such as Caerlaverock Castle, Threave Estate, and the Solway Coast, is increasingly popular for short-let guests. Whether you own a city-centre apartment in Dumfries, a coastal cottage near Kirkcudbright, or a rural retreat in the Southern Uplands, managing bookings, guest communications, cleaning, and dynamic pricing can quickly become overwhelming.
Read MoreShort-Term Rental in Dumfries and Galloway: What Hosts Need to Know
Dumfries and Galloway, with its stunning coastline and rich literary history, is a major destination for Scottish tourism. Unlike in England, operating a short-term rental here ismandatory by lawsubject to a local authority licensing scheme. Specialist Airbnb management in Dumfries can help you get this right from the start.
Read MoreIs There a Local Airbnb Manager in Dumfries and Galloway?
Yes. Pass the Keys offers a fully managed Airbnb service in Dumfries and Galloway, supported locally by Charlotte Boyd. She is the franchise partner responsible for all on-the-ground operations, from onboarding properties to supervising guest stays and coordinating local teams. For property owners in Dumfries, Castle Douglas, Kirkcudbright, Newton Stewart, or surrounding towns, Charlotte ensures every listing is optimised, compliant, and guest-ready. That means genuinely local Airbnb management in Dumfries and across the wider region.
Read MoreThe Top 3 Tasks Hosts Find Most Challenging in Dumfries & Galloway
Renting your holiday home on the short-term let market is time-consuming, hard work, and a 24/7 commitment.Read on to see the top 3 tasks hosts find the most difficult to navigate and how Pass The Keys Dumfries & Galloway can manage these for you.
Read MoreYou may have seen us in...
Pass the Keys Property Awards 2026
The Lake House in The Cotswolds wins the overall best property award and the best design award. Congratulations!
View Article
Pass the Keys Property Awards 2026
Congratulations to Andrew & Lisa in West Oxfordshire as one of their properties was runner up for best property of the year and was featured in the Your Berks, Bucks & Oxon Wedding Magazine.
View Article
Pass the Keys Property Awards 2026
Tim in the Cotswolds and the Lake House have been featured in the Wilts and Gloucestershire Standard for winning two categories in our property awards.
View Article
Pass the Keys Property Awards 2026
Another mention for the winner of Best Property and the Best Design categories in our awards. Go Tim!
View Article
Holiday let owners find loophole to avoid double council tax charges
Read on how a business rates application may mitigate increased taxes on 2nd homes.
View Article
Why your Spanish holiday is about to cost much more
Europe’s crackdown on short-term lets could limit the supply of Airbnbs
View Article
Global Crackdown on Vacation Rentals Sparks Industry Debate
Pass the Keys comments on the introduction of regulation on the STR industry.
View Article
Oasis and Edinburgh Fringe festival clash sees ‘outrageous’ price hikes for hotels and accommodation
Read about the effect regulation has had on STR supply and the price increases.
View Article
Pass the Keys and Conduit partner to bring AI-powered guest messaging across 65+ holiday let franchise locations
Our CTO, Ian Tyrrell explains why we chose to partner with Conduit.
View Article
PhocusWire's weekly travel tech news briefs
PTK integrates our proprietary PMS with Conduit to streamline guest communications and improve response times.
View Article
Pass the Keys partners with Conduit for AI-powered guest communication
Franchise partners can now manage guest, host, and service provider messages in one interface.
View Article
London leaver: 'London can wear you down. Malaga is more like our native Australia'
Read how our franchise owner in Benalmadena and Fuengirola chose the Costa del Sol over London.
View Article
Airbnb owners 'at a loss' amid 'massive bookings slump' as guests' demands change
Our COO, Wesley Brown, argues that tourism taxes push up prices for landlords and customers.
View Article
Franchise Thinking in Vacation Rentals: Why Growth Is Not One-Size-Fits-All
Alex Lyakhotskiy, our CEO, states that if you want to grow a vacation rental business that lasts—or can even be sold—management franchising is worth a closer look.
View Article
Get started today or speak to a host advisor
Book a call with our host advisors today and have all of your questions answered
Airbnb Management Dumfries & Galloway FAQs
We answer your questions about short-lets in Dumfries & Galloway
Pass the Keys fees in Dumfries and Galloway typically start from around 20% + VAT of Net Booking Value, with the exact rate set by your local property specialist based on the property, service level and local market (a one-off onboarding fee may also apply). See current rates on our Pricing page.
Scotland's Short-Term Let Licensing scheme applies here, so you need a licence before taking bookings. For council tax, a holiday let can move to non-domestic (business) rates if it's available to let for at least 140 days a year and actually let for at least 70; otherwise it stays on council tax, where Scottish councils can charge up to a 100% second-home premium. Rural and cottage conversions may also need planning checks — we help owners work through all three.
Yes — we manage rural cottages and holiday lets around the Galloway Forest Dark Sky Park, including guidance for guests on stargazing spots and minimal light-pollution etiquette.