Is Pass the Keys a local or national company?

Pass the Keys operates as a property management company at a local level through a franchise model. Each local business is a franchisee and is independently owned and operated. Your local business is a franchisee and is independently owned and operated. Your local Pass the Keys business is staffed with local experts who manage properties in your area.

The local Pass the Keys business shares technology, procedures and brand standards with other Pass the Keys locations in order to maintain consistency with quality and customer service.

With our hybrid model, Pass the Keys is able to leverage local expertise and the stability and size of a national company to provide you with the best of both worlds.

The concept of Pass the Keys revolves around a network-based model where local partners are brought in as opposed to having one centralised location to provide the service.

Local partners work in a defined territory, and they are already established in their markets. They know their local area's demand for guests, seasonal trends, local laws/regulations based on their experience and work in that area.

In addition to the local partner providing day-to-day management of your property, Pass the Keys provides national infrastructure to enhance operational efficiency through:

• Pricing technology and data solutions
• Distributing across multiple booking platforms
• Providing support for guests
• Providing marketing and brand standards
• Providing operational frameworks and training to local partners

Through this model, the benefits of local expertise are combined with national companies to help maximise the potential of each property owner using the Pass the Keys model.

One of the significant differences with working with Pass the Keys is that you deal directly with the local partner managing your property within your area. Your property is managed by the local partner for:

• Optimising Property Performance
• Guest experience and reviews
• Reporting on Local compliance and regulations
• Managing Housekeeping and Maintenance

In addition to your local partner providing the day-to-day management of your property, Pass the Keys has central support teams that provide assistance for technology, guest communication and integration to the various platforms.

This level of service gives property owners/hosts the security of knowing a local contact is involved with their property while having the added benefit of a large company providing support as well.

Short-term rentals are geographically limited.

Event schedules, licensing requirements, demand patterns and pricing dynamics will all change drastically from city to city, neighbourhood to neighbourhood.

Using a local operator will help create:

• Greater accuracy with pricing
• Quicker response rate in person
• Better local rule knowledge
• Increased insight into guest behaviour in the area

A larger multi-site operation will help ensure consistency and quality by having an infrastructure in place.

Combining local knowledge with a national system creates added value.

The Pass the Keys model combines the best of both a small independent operator and a large-scale operator. At Pass the Keys we have seen both models in practice and local wins every time due to the quality of delivery.

The local operator will provide:

• Tailored service
• Market-specific knowledge
• Hands-on care of the property

The national operator will provide:

• Professional tools and automatic solutions
• Access to a larger marketing base
• Pre-defined procedures and standards
• Opportunities for continued innovation, along with data and analysis

For hosts, this means you don’t have to choose between a small local operator and a larger platform, you benefit from both.

Pass the Keys employs a franchise-like system where independent business owners manage territories throughout the country and operate their own companies under the Pass the Keys brand name.

This approach allows each location to maintain its own strong local identity, while still having consistency in service quality, technology and guest experience from coast to coast.

To put it simply, Pass the Keys is a nationally-operating platform with independent local operators managing their properties.

Every property managed by a local operator who knows the area best is supported by a set of shared systems that provide scale, uniformity, and a professional infrastructure across the wider network.

The hybrid model combines local expertise and accountability with national technology and assistance to give hosts the best possible experience.

When selecting a property manager, consider both how much you value local knowledge (local expertise) and how much you appreciate stability (building a long-term relationship) and systems beyond just what is available in your immediate area.

There are hosts that opt to work with only independent property managers and then those who prefer to have a national company provide peace of mind in their property management decision. The model(s) created by Pass the Keys combines both types of operators to offer an option for property management.

The best possible solution will depend upon your specific objectives, the geographical market where you have your rental and the type of support you desire.