What Property Management Software and Owner Portal Does Pass the Keys Provide?

When you work with a professional property management company, it is important to know what is happening with your property.

You want to see bookings, track income and understand how your short let is performing. Equally, you don’t want to spend your evenings managing calendars, checking reviews or searching through different platforms.

That is where the Pass the Keys Client Portal comes in.

Our secure owner portal gives property owners a simple way to monitor their property's performance, access important updates and stay connected while local teams manage the day-to-day operations.

It provides the visibility you need, without the admin that comes with managing a short let yourself.

What is the Pass the Keys owner portal?

The Pass the Keys owner portal, also known as the Client Portal, is an online platform where owners can view important information about their short-let property.

It brings key updates together in one place, including bookings, financial information, guest reviews, property performance and service activity.

The Client Portal is designed to give owners transparency while Pass the Keys manages the operational side of running a successful holiday let.

What can I see in the Pass the Keys Client Portal?

The Client Portal gives you access to useful insights about your property, including:

• Upcoming bookings
• Availability calendar
• Income reports
• Occupancy levels
• Average Daily Rate (ADR)
• Guest reviews and ratings
• Property performance information
• Accounting information
• Service activity updates

This means you can quickly understand how your property is performing without needing to manage multiple booking platforms yourself.

Can I track my property's income?

Yes.

The Client Portal includes an Accounting section where owners can review their property's financial performance.

You can view information such as:

• Monthly income reporting
• Booking costs
• Non-booking costs
• Historical accounting periods
• Comparisons between different periods

This makes it easier to understand your property's performance over time and keep track of your short-let income.

Can I see my upcoming bookings and availability?

Yes. The Client Portal includes a calendar where owners can view upcoming reservations and property availability.

This gives you a clear overview of when guests are staying, when your property is available and how your bookings are progressing.

If you use your property personally, you can also block dates for owner stays.

Can I view guest reviews and ratings?

Yes. Guest feedback is available through the Client Portal, allowing owners to see reviews and ratings received by their property.

Reviews are an important part of short-let success. They help you understand the guest experience and see how your property is performing.

Can I monitor my property's performance?

Yes. The Client Portal provides performance insights to help owners understand how their property is doing.

This includes key metrics such as:

• Occupancy
• Average Daily Rate (ADR)
• Income performance
• Booking activity

These insights help owners understand the factors that contribute to a successful short let.

Can I see cleaning and maintenance updates?

Yes. The Client Portal allows owners to view service activity connected to their property.

After each clean, photos can be uploaded through the Client Portal, giving owners reassurance that their property has been prepared for the next guests.

Maintenance activity can also be tracked, helping owners stay informed about important property updates.

Do I still need to manage Airbnb or Booking.com myself?

No. Pass the Keys manages your short-let operations across major booking platforms, allowing you to step away from the daily administration involved in hosting.

The Client Portal gives you visibility into your property's performance without needing to manage multiple accounts, calendars or guest interactions yourself.

Our teams handle the operational details while you keep access to the information that matters.

What property management software does Pass the Keys use?

Behind the scenes, professional property management requires the right technology to coordinate bookings, pricing, guest communication and operations.

Pass the Keys uses specialist property management software alongside the Client Portal to support the management of short-let properties.

Owners don’t need to manage complicated systems themselves. The Client Portal provides a clear view of the information that matters most.

Is the Pass the Keys owner portal included with property management?

Yes. Access to the Client Portal is included as part of the Pass the Keys management service.

It is designed to give owners confidence and transparency while our local teams take care of the daily tasks involved in running a successful short let.

Stay connected to your property without the stress

Professional property management should give you more freedom while keeping you informed.

The Pass the Keys Client Portal gives owners a clear view of bookings, income, reviews and property performance, while our local teams manage the work involved in running a successful short let.

From guest communication and cleaning coordination to pricing and maintenance support, we take care of the details and you stay connected to your property, without being tied to it.